Here on Diablo2store.com we always give our best to serve you well.
If we can't deliver an item or you ordered in wrong realm/core, we will refund it of course without asking.
We will not accept refund requests if you ordered in the realm you are playing becauses services can not be refunded.
Thanks for reading and good luck on the game!
Right now battle net got issues at west. For that reason our delivers at west will be slow.