Diablo 2 Store

FAQ (Frequently Asked Questions)

Security

Question 1: Is the Site using any third party programms or hacks?

Answer: Of course not, we will never use any cheats or hacks in the game,everythnig is made by real humans!

 

Question 2: Do you share or sell my personal informations to third party sites?

Answer: For sure not! We keep all your Informations secure and will never be given away to third parties, you can trust us!

 

Question 3: Do you accept credit cards?

Answer: Yes, you can use your credit card when checking out with Paypal. It is fully secured and will not belong to other third parties!

 

Orders

Question 1: I can't find a item I want to buy, can I contact you?

Answer: Yes!, please contact us via Livechat or email us to support@diablo2store.com or click here: https://www.diablo2store.com/contact-us/ .
Please include Realm/Core/Ladder or Nonladder/Full Itme Description with name and stats you require and maybe a price suggestion. We will be glad to help you out!

 

Question 2: Are your items cheated/botted or how you get them? Will you replace it if the Item poofs?

Answer: All of our Items in the shop are legit and self found by real players farming 24/7 for you 365 days a year. This ensure you get your items quick and they will never dissapear!
We will replace any item if there is a issue happening!

 

Question 3: My items poofed (dissapeared) on ground but you told me all items are legit and perm, Did you lie?

Answer: No, in the game Diablo 2, items will start to dissapear after some minutes like socketed items will poof after 5 minutes being on ground and others after 10,20 and 30 minutes.
Please take them as fast as you can or contact us to help you transfering them to your Account safely. The Livechat team will always be pleaced to help you in this case. :)

 

Question 4: Are your items perm and legit?

Answer: Yes all ouf our items here are self found and will never poof in any case!

 

Question 5: How can I place a order on the website?

Answer:
- You just put everything you need into the shopping cart by clicking "add to cart"
- Once your have everything in the shopping cart, you can either click "your cart" to check the cart or you can click "check out" right away
- Here you can check your cart again, fill out your personal information, may add a coupon if you got one from us and scroll down going to paypal to pay by clicking "proceed to Paypal"
- You choose how you want to pay and pay
- Check your emails for confirmation mail and soon you will get the mule account sent to this email also!

 

Question 6: How can I check my order status?

Answer: You can check your order status by contacting us within the Livechat.

 

Question 7. What should I do if the Livechat is offline?

Answer: In case you can't reach us within the Livechat, simply send us an email here: https://www.diablo2store.com/contact-us/

 

Question 8: The Livechat is online, but nobody is answering me?

Answer: If you aren't receiving an answer within 5 minutes, then we might have high traffic and ask you to wait a bit more. You can also simply send us an e-mail and we will get back to you as soon as possible.

 

Level Services/Socketing Items/Questing/Waypoints Services/Socketing

Question 1: Am I able to use my Chracter/Account while I rdered an On Account Service?

Answer: - Unfortunately you can't use your Characters on the same Account as the in the Order written
- Please do not login until you got an Email that all services are completed
- We may change the password of your account(s) while doing the service on your account and we will change it back to your given one once finished.

 

Question 2: How is the ordered service being done?

Answer: The Services are handled by real humans to be sure your account stays safe in any case.

 

PAYMENTS

Question 1: Which payment methods are accepted?

Answer: Currently we accept PayPal. Please make sure that your personal information is correctly and up to date. Else your order might be rejected by our site or by PayPal itself.

 

Question 2: Do you accept Credit Cards?

Answer: Yes, we accept many different credit cards via PayPal. You do not need to have a Paypal Account!.

 

Question 3: Do you accept cash payments?

Answer: We apologize but we do not accept cash payment.

 

Question 4: Use Visa or American Express Gift Cards on PayPal.

Answer: Please note that you need to register your gift card online first, before you can use it.

 

Question 5: How am I able to use my credit card without having a Paypal Account?

Answer: You can simply go to the checkout and select that you do not have a PayPal account, then you can proceed with entering your credit card informations.

 

Question 6: How can I verify my PayPal account?

Answer: When logged into PayPal you can click on "Get verified now" and follow the steps shown. They will either charge your credit card with a small amount, then later that amount will be topped up onto your PayPal account, or they will deposit a small amount on your bank account with a confirmation code,which you need enter in your Paypal Account.

 

Question 7: My Credit Card gets declined on checkout,is your shop shop having issues?

Answer: No, please contact Paypal to ask why the credit card got declined, they will be happy to assist you!

 

Delivery

Question 1: How do iget my items delivered?

Answer: Usually we make a brand unregistered Diablo 2 account where we stored all items of your order. You have 10 days to mule the items out of the account(s) before the mule(s) expires!

 

Question 2: How quick will i get my ordered items?

Answer: Usually delivery time is 15 minutes to a maximum of 15 hours, in some cases as early season of a ladder season it may take longer but that happens very seldom. You can contact us anytime via Livechat or Email us at info@diablo2store.com.

 

Question 3: I am waiting over 24 hours already, where are my ordered items!?

Answer: Please contact us via Livechat or email us at info@diablo2store.com or the contact form located here: https://www.diablo2store.com/contact-us/ .

 

Question 4: Does the site offer a face2face transfer?

Answer: Yes!, Please contact us via Livechat or email us at info@diablo2store.com or the contact form located here: https://www.diablo2store.com/contact-us/ .

 

Question 5: The delivered items are not matching the images you have shown?

Answer: The Pitures showsn are just examples for you to see stats of the item(s). Please check the Description and title of the item.

 

Technical Problems

Question 1: I tried to add items to the shopping cart but I get errors, what should I do?

Answer: We are maybe having maintenance right now and deeply apologize. You can contact us via Livechat or the contact form located here: https://www.diablo2store.com/contact-us/ and ask about updates for the Issues.

 

Question 2: Diabll 2 does not run on Windows Vista. Troubleshooting. ?

Answer: Windows Vista has known issues about running Diablo 2. Please set the compatibility mode to Windows XP SP2 and you may try to run it as admin also. For further help please contact us.

 

Other Questions

Question 1: Are you hiring more people to work for the shop?

Answer: We do not plan to hire more staff but you always can send us a Email to info@diablo2store or using the contact form located here: https://www.diablo2store.com/contact-us/ . We may get back to you within 24 hours.

 

Question 2: Are you buying items from player?

Answer: We do not buy items from players as we have out staff for item farming already, we apologize.

 

Question 3: Do you provide discount coupons or bonus items depends on spent money?

Answer: - Yes, we provide bonus items,usually starting from 10$ and stacking up. Let's say 10$ bonus is ist rune,20$ is vex rune,50$ is soj and your order is 50.49$. Your bonus will be ist+vex+soj then.
- We will sometimes give coupons out, stay tuned!

 

Question 4: Do you only sell Diablo 2 Expansion Items or also for Classic?

Answer: Right now we focus on Expansion but we will sell classic items very soon, check us out sometimes!

 

Question 5: I have lost the password to my user account, how can I recover it?

Answer: Please click the link here: https://www.diablo2store.com/login/

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